I opened a trading account on the MASTER MIND CAPITALS platform. My MT5 account number is 52****. The server is MasterMindCapitals-Server. My initial deposit was approximately $7,000. My requested withdrawal amount is $13,700. I successfully withdrew $1,500 on my first attempt. When I requested a withdrawal of $3,400 on my second attempt, the platform refused, citing "abnormal bank card information." I subsequently requested another withdrawal of $13,700, but the platform again delayed, citing "holidays" and "abnormal bank card information," and has not processed it to this day. The customer service has repeatedly given me the runaround, and my withdrawal request remains unresolved.