Hello! Thank you for sharing your feedback. We understand that this situation is frustrating. Please note that your case has already been reviewed, and the relevant information has been communicated to you via our official support channels. Any decisions regarding account access or the provision of services are made in accordance with our Customer Agreement. If you believe you have not received our previous communication or require clarification regarding the information already provided, please reply to the existing support correspondence, and our team will be happy to assist where possible. Warm regards, Elev8 Team.