FXGT

FX2853248933

Unverified

Thailand

I have been losing money with this broker for a long time. I just made my first profit. I withdrew my money but they refused to withdraw it. They stole my money.

역경지수

Unverified

South Korea

Once you deposit funds, withdrawals are impossible. They constantly pressure you to deposit more under various pretexts, but withdrawals are never allowed. Currently, $57,000 is locked up. I requested a $27,000 withdrawal on October 28th, but it's still pending review.

FX3835231954

Unverified

Japan

It was a high-value withdrawal, but it was processed within 24 hours. I had no concerns about the procedure.

Positive

2025-10-27

FX2199019902

Unverified

Singapore

I am a registered user of your FXGT platform, my account is: [448639]. I have long been a loyal user of your platform, always adhering to the rules. This complaint is mainly against two associated serious issues: One, the platform unreasonably rejects my legal withdrawal request without any reasonable explanation or evidence. The origin of the fund is completely legal and compliant. However, after submitting the withdrawal request, it was not transferred in time as before, but was rejected by the platform. I immediately contacted online customer service for the reason, and the response was perfunctory, claiming a violation of terms and conditions. When I asked the customer service to specify: 1. Which platform rule was violated? 2. What does the so-called violation refer to? Please provide solid evidence. For the above critical issues, customer service could not give a direct, specific reply, but shirked the issue with "this is a system judgment, we cannot intervene". This groundless rejection is essentially an unreasonable encroachment on my legal property rights by the platform. Two, the platform unilaterally and compulsorily restores my account login permission, trying to "cold deal" with the issue without resolving the withdrawal issue. After the withdrawal was rejected, my account was temporarily unable to log in or function limited. But what is infuriating is that the platform unilaterally closed my account login permission without any communication and without any solution to the withdrawal problem. My demands are: 1. Immediate unfreeze of funds: Require the platform to immediately lift the freeze on the funds (1957.11) in my account, and complete the withdrawal operation, allowing the funds to successfully reach my binding account. 2. Provide written explanation: Request the platform to provide an official, credible written explanation for this "unreasonable refusal to withdraw" and "abnormal account control" incident, explaining the specific and true reason for the initial determination of account abnormalities. 3. Formal apology: Require the platform to formally apologize for the time cost, mental distress, and rights damage caused by this incident. This incident has severely damaged my trust in your platform, and it has caused me to seriously doubt your platform's fund security and user rights protection mechanism. I will have to take the following measures to protect my rights: • Report to the State Market Supervisory Administration, the China Internet Finance Association, and other related departments. • Expose this issue through the Consumer Association, media, and other channels. I look forward to your serious handling and prompt reply.

FX3754429212

Unverified

Hong Kong

I (account number: 448648) previously conducted forex trading operations on the FXGT platform through official channels. All deposit processes complied with the platform's requirements, and the trading process strictly adhered to the platform's rules. However, when I recently applied for a withdrawal, the FXGT platform unjustly rejected my withdrawal request on the grounds of 'violation of rules,' confiscated my funds, and even suspended my account. I urge everyone to be cautious of this shady platform.

FX4118093648

Unverified

Hong Kong

I (account: 448638) hereby lodge a serious complaint regarding the issues encountered during my account operations on the FXGT platform. I completed the standard account opening process on your platform, including facial recognition and identity verification, and performed the required deposit operations accordingly. Throughout subsequent transactions, I strictly adhered to the platform's rules and conducted normal market operations. However, when I requested a withdrawal, your platform unjustly rejected my withdrawal request on the grounds of 'suspicion that I registered multiple accounts using different email addresses,' and deducted 1965.63 from my account. I express extreme dissatisfaction and strong protest against this action. My account opening and trading processes fully complied with your platform's regulations. Your unilateral decision to deem my actions as violations and deduct funds without providing any substantial evidence severely infringes upon my legitimate rights and interests. I demand that your platform: 1. Immediately provide detailed evidence and specific regulatory basis 2. Fully refund the deducted amount 3. Restore normal withdrawal functionality to my account Should I fail to receive a reasonable explanation and satisfactory resolution, I will have no choice but to escalate this complaint to the relevant financial regulatory authorities and consider legal actions to protect my rights. I look forward to your prompt response and a fair resolution.

FX1543977022

Unverified

Hong Kong

Recently, when I applied for a withdrawal on the FXGT platform, my request was unreasonably denied, and the funds in my account were deducted. The customer service only gave a vague excuse of 'violation of rules' and refused to provide any specific explanation or evidence. This seriously violates investor rights. I am publicly sharing my experience here, urging the FXGT platform to release the funds as soon as possible and warning other investors to be cautious of the risks associated with this platform. **Event Details** I (Account No.: 448661) have been trading on the FXGT platform for some time, and the previous processes of depositing and trading were normal. Recently, I submitted a withdrawal request. However, the platform rejected my withdrawal order and deducted 1256.54 from my account, leaving only 1028.58. They sent me a ticket claiming they suspected I had registered multiple accounts using different email addresses, but this account was created under my own independent IP address. I immediately requested the customer service to provide specific reasons and evidence, but they only repeated that the platform has the right to reject withdrawals based on their terms, without offering any substantive explanation. **Questions and Demands** 1. Is it reasonable to reject a withdrawal without specific reasons? The FXGT platform unilaterally accused me of 'violation of rules' without providing any evidence, lacking transparency and fairness. If there was indeed a violation, the platform has the obligation to present the specific facts and basis for the violation, rather than giving vague excuses. 2. How is fund security ensured? Investors deposit their hard-earned money into the platform based on basic trust. The actions of the FXGT platform severely undermine this trust, raising doubts about its fund management and compliance. I demand that the FXGT platform: • Immediately return the funds in my account and allow normal withdrawals; • If they insist on the violation claim, provide specific evidence, relevant clause references, and a detailed explanation; • If they cannot prove the violation, apologize and compensate for the losses incurred. **Next Steps** I will continue to communicate with the FXGT platform. If the issue remains unresolved, I will file a complaint with the financial regulatory authorities in my country and consider exposing this matter through media and social platforms. I hope the platform takes this matter seriously.

Casamingos

Unverified

Philippines

This broker is a scam. I can imagine they make a lot from slippage as commision. Their slippage is really severe at ond time that my account got blown few minutes after I opened a XAU/USD trade. I was so devasted as it has never happened before. My trading career took a hit from that event. Newbies, stay away from FXGT with every power you have. You will end up losing money my friend.

FX3754429212

Unverified

Hong Kong

I am an FXGT user who registered an account on your platform (Account 448649, funds withheld: 1370.99). I am filing a complaint against this platform for engaging in business practices that severely infringe upon user rights, including but not limited to: unjustified rejection of user withdrawal requests, arbitrary deduction of funds from user accounts, and exploitation of unfair standard terms to violate user rights. Facts and Rationale: I deposited funds into this platform via cryptocurrency. After fulfilling the platform's required trading volume, I requested a withdrawal. The platform unjustifiably denied my withdrawal request and deducted funds from my account balance. Customer service consistently failed to provide concrete evidence of any specific rule violation, merely shifting responsibility to “automated system monitoring.” Upon review, the platform's User Agreement is riddled with numerous unfair terms that exempt its own liability while imposing additional obligations on users, providing ambiguous grounds for arbitrary deductions. Demands: 1. Order the immediate return of my personal funds and process the withdrawal. 2. Provide a formal apology and explanation regarding this incident. We urge your platform to take this matter seriously and resolve it promptly.

FX2199019902

Unverified

Hong Kong

I am an FXGT user (Account No.: 448639) and hereby lodge a complaint against your platform for arbitrarily deleting my account and deducting funds from my account (Amount: 1957.11) without prior notice or reasonable explanation, which has severely infringed upon my lawful rights and interests. I. Sequence of Events I registered as a user on your platform and completed real-name verification, facial verification, and other procedures in accordance with platform rules. Throughout my usage, I consistently adhered to the platform's user agreement and engaged in no prohibited activities. • On September 1, 2025, I discovered I could not log into my account. Upon accessing the backend, I found the account had been deleted without any prior notification. • I submitted a support ticket demanding the platform provide evidence and return my funds. However, the platform repeatedly refused, citing vague reasons such as “automated risk control” and “violation of platform rules,” without presenting any specific evidence of wrongdoing. II. Grounds for Complaint 1. Unjustified Account Deletion: The platform unilaterally deleted my account without prior notice or clear evidence of violation, breaching our agreement and violating fairness principles. 2. Withdrawal Denial Violates Property Rights: Funds in the account constitute my lawful personal property. The platform has no right to arbitrarily withhold or refuse to return them. 3. Customer service evasion and lack of resolution intent: Repeated communications yielded no substantive responses. The platform shirks responsibility, severely damaging user experience and trust. III. Demands 1. Immediately restore my account or provide explicit evidence of violations and legal basis for account deletion. 2. Unconditionally return the funds deducted from my account. 3. Issue a formal apology for this incident and improve platform rules and customer service procedures to prevent recurrence. IV. Follow-up Actions Should your platform persist in disregarding user rights and refusing to resolve this matter, I will take the following measures to protect my interests: • File complaints with market regulatory authorities, financial regulators, and other relevant bodies; • Publicize this incident through media outlets and social platforms. I urge your platform to take this matter seriously.

FX2199019902

Unverified

Hong Kong

I am an FXGT user and hereby lodge a complaint against your platform for arbitrarily deleting my account and deducting funds without prior notice or reasonable explanation, severely infringing upon my lawful rights and interests. I. Incident Details I registered as a user on your platform and completed identity verification and facial recognition in accordance with platform rules. During my usage, I consistently adhered to the platform's user agreement and engaged in no violations. • On September 3, 2025, I discovered I could not log into my account. Upon accessing the backend, I found the account had been deleted without any prior notification. • I submitted a support ticket demanding evidence and the return of my funds. However, the platform consistently refused, citing vague reasons such as “automated risk control” and “violation of platform rules,” without providing any specific evidence of wrongdoing. II. Grounds for Complaint 1. Unjustified Account Deletion: The platform unilaterally deleted my account without prior notice or clear evidence of violation, breaching our agreement and violating fairness principles. 2. Withholding Funds Violates Property Rights: Funds in the account constitute my lawful personal property. The platform has no right to arbitrarily deduct or refuse to return them. 3. Customer service evasion and lack of resolution intent: Repeated communications yielded no substantive response. The platform evades responsibility, severely damaging user experience and trust. III. Demands 1. Immediately restore my account or provide explicit evidence of violations and legal basis for account deletion. 2. Unconditionally return the funds deducted from my account. 3. Issue a formal apology for this incident and improve platform rules and customer service procedures to prevent recurrence. IV. Follow-Up Actions Should your platform persist in disregarding user rights and refusing to resolve this matter, I will take the following measures to protect my interests: • File complaints with market regulatory authorities, financial regulators, and other relevant bodies; • Publicize this incident through media outlets and social platforms. I urge your platform to take this matter seriously.

FX2199019902

Unverified

Hong Kong

I am an FXGT user and hereby lodge a complaint against your platform for arbitrarily deleting my account and deducting funds without prior notice or reasonable explanation, severely infringing upon my lawful rights and interests. I. Incident Details I registered as a user on your platform and completed identity verification and facial recognition in accordance with platform rules. During my usage, I consistently adhered to the platform's user agreement and engaged in no violations. • On September 3, 2025, I discovered I could not log into my account. Upon accessing the backend, I found the account had been deleted without any prior notification. • I submitted a support ticket demanding evidence and the return of my funds. However, the platform repeatedly refused, citing vague reasons such as “automated risk control” and “violation of platform rules,” without providing any specific evidence of wrongdoing. II. Grounds for Complaint 1. Unjustified Account Deletion: The platform unilaterally deleted my account without prior notice or clear evidence of violations, breaching our contractual agreement and principles of fairness. 2. Withholding Funds Violates Property Rights: Funds in the account constitute my lawful personal property. The platform has no authority to arbitrarily deduct or refuse to return these funds. 3. Customer service evasion and lack of resolution intent: Repeated communications yielded no substantive response. The platform evades responsibility, severely damaging user experience and trust. III. Demands 1. Immediately restore my account or provide explicit evidence of violations and legal basis for account deletion. 2. Unconditionally return the funds deducted from my account. 3. Issue a formal apology for this incident and improve platform rules and customer service procedures to prevent recurrence. IV. Follow-Up Actions Should your platform persist in disregarding user rights and refusing to resolve this matter, I will take the following measures to protect my interests: • File complaints with market regulatory authorities, financial regulators, and other relevant bodies; • Publicize this incident through media outlets and social platforms. I urge your platform to take this matter seriously.

sarphes

Unverified

India

I entered 0.9 lots of gold and got a profit of 1089.37$ but then FXGT called me in violation because I was trading with another account. They placed an order of 1.02 lots and got negative 1400$ and revoked my profit. The order entry time is different, the profits and negative numbers are different but they say it's the same person, which is absurd.

麒麟

Unverified

Hong Kong

Profits were deducted, withheld under various excuses, scammed me out of a total of $1600. Black platform.

鎧

Unverified

Taiwan

Deposit Experience ★★★ Trade Execution ★★ Customer Service ★★ Withdrawal Smoothness ★ Platform Stability ★★ Tools & Product Support ★★★ Compliance & Security ★★ Multilingual Support ★★ Educational Resources ★★★ Customer Satisfaction ★

Neutral

2025-08-07

麒麟

Unverified

Hong Kong

Profits not given out, directly banning the account

FX3049397618

Unverified

Hong Kong

This platform does not allow withdrawals, profits cannot be withdrawn, they just say it violates their platform rules without specifying which one, truly a bandit platform.

麒麟

Unverified

Hong Kong

They took away the profits after winning, and also deducted 35u from my principal.

FX1018602527

Unverified

Hong Kong

Using the excuse of hedging with suspicion, they directly wiped out over 1,000 u of profits without any possibility of appeal, and customer service won't address it either.

FX2629034892

Unverified

Hong Kong

The deposit has been made, but trading is not possible, and withdrawals cannot be processed. When asked, the response is to wait for manual review. However, the manual review process is too slow—what kind of manual review takes a week? I hope the deposited principal can be refunded through the original payment method.

FX1944786816

Unverified

Thailand

Does not pay